+44 1202761279
Poole, Dorset

FAQ

GENERAL INFORMATION ABOUT ORDERING, PAYMENT, PACKAGING, DELIVERY AND RETURNS

I am happy to answer any questions that you have about my work in person, over the phone or via email. Please do not hesitate to contact me.

Below are a selection of reference points to commonly recurring questions about commissions, prices, style and sizes of painting along with helpful information about returns and the way I carefully pack and send out your orders.

COMMISSIONS

I would be delighted to talk about a commission, your budget, colour requirements, size, and framing requirements, without any obligation.  Paintings are always in oil but can be created on wood panel, linen, canvas and box canvas of any size to suit your interior. Choosing a box canvas, with deep sides of up to 5 cm eliminates the need for framing.  I always paint the sides in a tonal colour to give a clean neat edge and it would be fitted with cord to hang immediately.

ORDERS & PAYMENT

paypal-logo-secure-payment-crop

Secure payment is made through Paypal (you don’t need a Paypal account to use this secure online service) and you are protected by Paypal’s “Buyer Protection”

PACKAGING

All paintings are carefully packaged with love. The painted surfaces are protected with glassine paper, then bubble wrapped with protective corners and cling film. Then the painting is packed in a customised cardboard box for safe transit to your door.

Panels

The panel/s will be carefully packaged in bubble wrap and packaged in a double re-enforced padded envelope for safe transit and delivered to your door.

DELIVERY

parcelforce-free-delivery

I am happy to offer FREE DELIVERY within the UK by Parcel Force, fully insured, trackable and signed for.

For overseas orders please contact me to discuss and agree the freight options available.

Shipping to the USA and elsewhere can be arranged – please message me for a quotation to transport (approx. £65 to the USA)

REFUNDS & EXCHANGE

peace of mind

For your peace of mind, if you are not completely satisfied with your purchase you are able to return it (at your own cost) in its original condition, and get a full refund quibble free, within 14 days of delivery.  Exchanges in this way are also possible.